I purchased this model based on the videos i have seen where the dock is running 4 external displays and the laptop display as well. I am running an ASUS TUF F15 with a 3070 GPU and Intel Dedicated Graphics. I have the latest Display Link drivers installed, and the latest laptop and gpu drivers installed when i plug in the 4 monitors it is showing in the System>Display but one is small and greyed out, when i click extend to this display it disables one monitor to extend to the other. I am using a Thunderbolt 4 cable and i know that the 3070 can handle 4 external monitors on a traditional gpu. I specifically purchased this model to run 4 external displays and the monitor making a total of 5 as i day trade and need as much info available on my screens as possible. What am i not doing to have this work as shown in the youtube videos?
Hello XGX13XGX,
Thank you for reaching out on the forums!
I am sorry to hear that you are running into issues with your TBT4-UDZ, but I would be happy to help diagnose the issues here.
The issue here is likely due to the fact that most Thunderbolt 4 supporting Windows laptops require the laptop’s internal display to be disconnected in order for the dock to support 4x displays. This is unfortunately a limitation on the graphics configuration on the host, so I am afraid there likely isn’t a workaround with the just the dock itself. We have more information on the display capabilities of the TBT4-UDZ here:
https://kb.plugable.com/question/1705024
If you are interested, you could potentially add an additonal display using a USB graphics adapter, such as our UGA-HDMI-S. This adapter can connect to any USB 3.0 port on the dock and add an additional 1080p display at 60Hz.
https://plugable.com/products/uga-hdmi-s
I am sorry for the inconvenience. Please let me know if you have any additional questions!
Thank you,
Evan
Plugable Technologies
So i would buy that and plug it into any usb 3.0onthe plugable dock and ill be able to use 4 external and the laptop display correct?
Hello XGX13XGX,
Yes, that should be the case! Of course, if you do run into issues setting it up, please feel free to reach back out!
Thank you,
Evan
Plugable Technologies
thank you for reaching out, i am considering to buy the item you sent. But i am also considering other avenues such as going with 2 large monitors such as the MSI MAG401QR 40" Ultrawide QHDthis monitor has a 3440x1440 display with the dock i have support 2 of these or even 2 Samsung 49" monitors?
Hello XGX13XGX,
The UGA-HDMI-S can only support up to 1920 x 1080p displays at 60Hz, so these adapters will not allow you to connect higher resolution displays at 60Hz refresh rate.
Thank you,
Evan
Plugable Technologies
www.plugable.com/support