Got it August, 2022 from Amazon. It was working fine in my Macbook Pro M1 since last year. Suddenly it just stopped working.
I connected it on my old Lenovo Yoga 720 with thunderbolt 3 slot. It was also not detected.
The LED is lit, but nothing works. Connected it to keyboard, the LED of keyboard lit, but key presses were not detected.
Hi Sherwin,
Thank you for posting! We are sorry things are not working as expected while using your Plugable TBT4-HUB3C Thunderbolt 4 hub, and we would be happy to help.
Based on your description of the behavior, our next step is to get some additional information.
Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 409908’ in the subject line that contains the following information?:
- The Amazon Order ID number for your TBT4-HUB3C purchase
This information is available from → https://amazon.com/orders
- While the TBT4-HUB3C is connected to your Mac using the original Plugable Thunderbolt 4 cable (even if not working as expected), an Apple System Report file from your computer.
We have detailed instructions for gathering this information here → https://plugable.com/pages/plugdebug
That information combined will help us to determine the next steps.
*** Please do not post the information we requested above here in our public forum (it contains personally identifiable information) ***
Apologies for the frustration, and thank you for giving us the chance to help!
Bob
Plugable Technologies
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