TBT3-UDZ ports not working

I bought the TBT3-UDZ last week and two monitors and webcam attached to MacBook Pro, everything working great. Today, I had to rearrange my desk, and now none of the ports are working. I can see that there is power going to the dock because the little light is on, but neither of the monitors, or the webcam are being recognized by my MacBook. Also, when attaching the MacBook to the dock using the Thunderbolt cable, it is not being charged.

Any help/recommendations would be greatly appreciated!

Hello! We’ve received your email to our support team and have replied there with some suggestions.

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