TBT3-UDZ not powering anything connected. USB, Thunderbolt, displays. No blue light on front. Confirmed power to wall outlet. Confirmed power cables connected properly. Docking station has no power and is not working.
Hi Ryan,
Thank you for posting! I am sorry things are not working as expected while using your Plugable TBT3-UDZ docking station and I would be happy to help.
Thank you as well for the detail you have provided and for the troubleshooting that you have already performed, that is all much appreciated.
Based on your description of the behavior, our next step is to get some additional information.
Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 398706’ in the subject line that contains the Amazon Order ID number for your TBT3-UDZ purchase?
The Amazon Order ID number will be available from https://amazon.com/orders
That information will help us to determine the next steps.
*** Please do not post the Amazon Order ID number here in our public forum (it contains personally identifiable information) ***
Apologies again for the frustration, and thank you for giving us the chance to help!
Bob
Plugable Technologies
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