MacBook Pro (16-inch, 2019)
Version 11.0.1 (macOS Big Sur)
I just hooked up a new dock. USB ports and ethernet seem to be working great. The problem is that neither of my monitors are being detected. I also tried testing out the HDMI ports and still had no luck. I’ve tried power cycling the laptop, dock, and monitors in various orders as well. My setup worked using a couple Anker adapters, but I’m really hoping to get the udz working for that convenient single cable plug-in.
Any help is appreciated! I’m about to also ping Apple support and will follow up about that if I find out anything helpful.
Thanks for the response! My monitors are currently being connected via DisplayPort to HDMI cables (I have been using these cables and monitors together for years). However, I did test this out with HDMI to HDMI cables as well; no dice I am using the provided TB3 cable, but have tested with others as well.
From my troubleshooting thus far, I’m inclined to say this is an issue on the Mac end of things. I just tested, and my previous setup sans dock no longer works. I’ve gone through all the standard Mac troubleshooting (powercycling, cable swapping, resetting NVRAM, SMC, etc.) with no improvement. I have yet to hear any further steps from Apple, but a new OS update released today so maybe that will help.
I’ll be sure to update if I get anything helpful from Apple. Feel free to keep tossing other troubleshooting ideas my way though!
Sorry to hear you’re not able to get things working without the dock anymore either, very strange!
Please do keep us in the loop if you’re able to get any help from Apple here, and I’ll also update if I can think of another solution to this issue. Also, thanks for proactively doing that troubleshooting, you’ve already tried all of the major things I’d have suggested myself at this point.