TBT3-UDZ - additional HDI monitor not detected on my Surface Pro 7

I have the dock plugged in with the cable that came with it and am using the HDMI cable that I have always used with this monitor. All connections are tight. The Dock seems to work with everything except the monitor. Shows Not detected in Windows 10 – I am using a Surface Pro 7 and the cable being used to the dock is the USB C that came with it.

Hi Scarlett,

Thank you for posting! I am sorry things are not working fully as expected while using your Plugable TBT3-UDZ docking station and I would be happy to help.

Based on your description of the behavior, our next step is to get some additional information.

Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 395744’ in the subject line that contains the following information?:

  1. The Amazon Order ID number for your TBT3-UDZ purchase

  2. While the TBT3-UDZ is connected to your Surface Pro 7 and the HDMI monitor is connected to the TBT3-UDZ (even if not working as expected), the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug

This information will help us to determine the next steps.

*** Please do not post the above information here in our public forum (it contains personally identifiable information) ***

Apologies for the frustration, and thank you for giving us the chance to help!

Plugable Technologies

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