Hello,
I bought this dock almost 1 year ago. Everything was fine until today that the dock suddenly stopped working. I have performed a power-cycle, as it’s suggested, but still the same. The power light on the dock is on, the monitors seem to get power, but the power adapter is cold. I think it used to be warm when I touched it in the past.
Can you please advise?
Hello,
Thank you for posting! We are sorry things are not working as expected while using your TBT3-UDC3 docking station, and we would be happy to assist you.
Based on your description of the behavior, our next step is to get some additional information.
Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 464518’ in the subject line that contains the following information?:
- The Amazon Order ID number for your TBT3-UDC3 purchase
For your reference, that information is typically available from here → https://amazon.com/orders
- While the TBT3-UDC3 is connected to your computer (even if not working as expected), the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug
That information will help us to determine the next steps.
*** Please do not post the information we requested above here in our public forum (it contains personally identifiable information) ***
Apologies for the frustration, and thank you for giving us the chance to help!
Bob
Plugable Technologies
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