TBT3-UDC3 not detecting Ethernet or USB Keyboard & Mouse on Windows 10 PC (HDMI & Display port OK)

My TBT3-UDC3 Thunderbolt 3 USB C docking station is not detecting my USB keyboard or mouse, both of which are connected to the docking station. Additionally I have an ethernet cable plugged into the docking station which also is not showing any internet connectivity. What is strange is that the docking station is detecting two of my external monitors through the HDMI and Display ports. What is not being detected on my PC are the USB keyboard, USB mouse and the LAN cable.

Hello Anup,

Thank you for reaching out to Plugable Support!

I noticed that you reached out to us both on our forum as well as directly via email. For simplicity’s sake, I have responded to the email with some troubleshooting steps and will continue to communicate through that channel.

Thank you!

Plugable Technologies

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