For reference, this customer reached out to us directly via email, and we helped identify compatibility issues, and the customer found a workaround that works for them!
I did indeed! Just an FYI to all
Rather then connect my peripherals to the dock itself, i connected them via hub and ive used the share switch to swap the hub between my PC (usb 3) and the dock
however I am still having issues with my 2nd monitor with the HDMI to DP despite using the active adapter. Any help on this would be grateful!