Tbt3-nvme2tb

[Sailor2]

After a system failure. A clean install of Windows 11 Pro on an Intel NUC9i9QNX.
The USB C Ports work. But the Plugable TBT3-NVME doesn’t connect through the USB C ports.
With a USB C to A adapter the TBT3-NVME does appear in device manager when connected to one of the USB 3.1 ports. However, it appears as a “Billboard Device”.

Device USB\VID_2230&PID_0010\0D74991235D8A4A0C9433A3C478940E6 was configured.

Driver Name: winusb.inf
Class Guid: {88bae032-5a81-49f0-bc3d-a4ff138216d6}
Driver Date: 06/21/2006
Driver Version: 10.0.22621.317
Driver Provider: Microsoft
Driver Section: BILLBOARD.NT
Driver Rank: 0xFF2000
Matching Device Id: USB\Class_11&SubClass_00&Prot_00
Outranked Drivers:
Device Updated: false
Parent Device: USB\VID_05E3&PID_0610\5&19d3b01e&0&10

Any advice would be gratefully received!

Mark B.

[MichaelS]

Thank you for contacting Plugable support. We would like to take a closer look to better help assist but require some additional information. Instead of posting that information here, could you please contact us directly via email? To do this, please email us at support@plugable.com. In the subject of your direct email, please reference case 388301 which will allow us to match things up and then provide the next steps.

Apologies for the extra steps in the process, and we thank you for giving us the chance to help!

Best regards,

Michael S.

[Sailor2]

Will do!

Thanks for the assist.