sync.log will not open in notepad

1

I get the message that some files did not transfer, and I should look at the log. The log will not open in notepad or at all. Any suggestions?

Thanks,

MA

2

Hi Mary Ann,

Thank you for your message! I’m sorry not all of your files transferred. I would like to help you troubleshoot this issue and have some requests below to begin this process.

This could be related to the types of files or security related settings. Could you please send me the log file and tell me what file types are not transferring?

Please send this information to support@plugable.com with “Ticket #219932” in the subject line and we’d be happy to help!

Derek Nuzum
Plugable Techonologies

3

Hi Mary Ann,

We’re closing this thread due to lack of activity and have not heard from you at this time, but are happy to reopen this case at your convenience.

Please just send a message to support@plugable.com using the instructions above and we’d be happy to help!

Thanks,

Derek Nuzum
Plugable Technologies

4

Thanks. I fixed it. Windows problem.

5

Hi Mary Ann,

Thank you for letting us know! I’m glad you were able to get this fixed. Please let us know at any point if you require further help!

Thanks,

Derek Nuzum
Plugable Technologies