Surface Pro

My Surface Pro stopped recognizing the ud 3000. I ran the cleaner from a previous post, then plugged in the docking station and the computer did not find new hardware. Any solutions?

Hi James,

Thanks for posting your question here! Could you connect the Plugable UD-3000 to your Surface Pro, run the DisplayLink Support Tool (instructions here:…) and send us the .zip generated on the desktop as an attachment to along with your amazon order ID and a link to this thread?

Please also let us know if the blue LED on the Plugable UD-3000 lights up or not.

Once we analyze the .zip, we will figure out how to resolve this issue.