Surface Pro


#1

My Surface Pro stopped recognizing the ud 3000. I ran the cleaner from a previous post, then plugged in the docking station and the computer did not find new hardware. Any solutions?


#2

Hi James,

Thanks for posting your question here! Could you connect the Plugable UD-3000 to your Surface Pro, run the DisplayLink Support Tool (instructions here: http://plugable.com/support/tools/dis…) and send us the .zip generated on the desktop as an attachment to support@plugable.com along with your amazon order ID and a link to this thread?

Please also let us know if the blue LED on the Plugable UD-3000 lights up or not.

Once we analyze the .zip, we will figure out how to resolve this issue.

Regards,
Roze


#3