surface pro 2 will not display on external; screens, have tried installing drivers again but these will not install either


#1

After installing windows 10, nitherof my external screen will work, i tried stalling the new display link drivers, which would not install as it could not overwrite old drivers.
I have now uninstalled windows 10 and have the same issues.
This setup has worked for over a new with no major previopus issues.


#2

Hi Simon,

Thanks for posting. I’m sorry things stopped working after the install of Windows 10. I’d be happy to help!

The scenario you have run into sounds like one we have described here --> http://plugable.com/2015/07/27/window…

To get everything going again with your previous version of Windows we’ll want to clean the DisplayLink driver from your system and re-install the latest we recommend for Windows 7/8. Please follow these steps:

  1. Disconnect the dock from the computer and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.
  2. Download and run the DisplayLink cleaner tool, found here --> http://displaylink.com/support/sla.ph…
  3. Once the Cleaner has been run, reboot (even if not prompted to)
  4. Now download and run the 7.7 M4 DisplayLink software, found here --> http://displaylink.com/support/sla.ph…
  5. Reboot, even if not prompted to
  6. Once you’re back in Windows, reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your PC which will trigger the final portion of the installation

Hopefully that gets everything going again. Please let us know the results when you have a moment and we can go from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3