Suppress "Display Connection might be limited" message?

USB Docking Stations
#1

Hi all,

Does anyone know how to suppress the “Display Connection might be limited” message in Windows 10? My USB-C docking station works fine, but my laptop doesn’t support charging via that port. The message is just a minor annoyance, but if there’s a way to turn it off, I will.

Thanks in advance,

  • Steve
#2

Hi Steve,

Thanks for reaching out to us, I am happy to help!

The “Display Connection might be limited” message will normally occur when a USB-C graphics adapter requiring DisplayPort Alternate mode, an optional USB-C feature, is connected to a USB port that does not support this mode.

I would not expect to see this message on a system that is compatible with our USB-C docking stations. I would be happy to dive a little deeper into this and get some additional detail on both the computer and docking station, as well as your setup, to see if there is an incompatibility or if this message is coming up in error. Please feel free to let me know the manufacturer name and model number of the computer, as well as the specific model of the docking station. The docking station’s model name can be found on the label on the bottom of the dock, or as the last part of the web address on the docking station, for example our UD-CAM USB-C Docking Station will have “plugable.com/ud-cam” on the bottom.

Windows does include an option to disable USB device error notifications, however this may also prevent some useful messages from being displayed.

To disable this messaging in Windows 10:

  1. Select the Start button > Settings (cog icon) > Devices > USB
  2. Uncheck the box next to “Notify me if there are issues connecting to USB devices”

Additional details on these types of messages can be found here ( https://support.microsoft.com/en-us/help/4012609/windows-10-fix-usb-c-problems ).

Please let me know if you have any additional questions, I am happy to help!

Pat
Plugable Technologies
support@plugable.com

#3

Hello Pat,

Thank you for your response. My laptop is an ASUS VivoBook S510UQ. The docking station model is UD-ULTCDL.

Like I said, the remote charging doesn’t work, but as a docking station, it’s working fine.

Best regards,
Steve

#4

Hi Steve,

Thank you for the additional details! I looked up the specifications for this system from ASUS and based on the product description and user manual it looks like the USB-C port supports USB 3.1 Gen 1 data only and does not support USB-C DisplayPort Alternate Mode or USB-C Power Delivery ( charging support ).

This accounts for the Display Connection might be limited message, the system is detecting the docking station’s HDMI 4K port is connected but doesn’t support this feature. Unfortunately this means the docking station’s HDMI 4K port will be non-functional when connected to this computer.

Aside from the charging and HDMI 4K port, all other ports and features of the docking station should be working as expected. These features will still be available to another computer that supports both USB-C DisplayPort Alternate Mode and USB-C Power Delivery, for example if you use two notebooks, or are planning on upgrading the system in the future.

I don’t want you to be stuck with a docking station that does not meet your needs or has unusable features and I would be happy to help return this docking station and provide some examples of docking stations that will provide the same compatibility you have now. Please feel free to send me a direct email at “support@plugable.com” with the subject line “Ticket #295731 - Attention Pat” and I can get the return/refund process started right away.

Please let me know if you have any additional questions, I am happy to help!

Pat
Plugable Technology
support@plugable.com

#5

Hi Pat,

Thanks! That is very nice of you. However, I don’t think it’s necessary. My monitor is old and only has a DVI cable. When I upgrade the laptop (probably next year) I’ll revisit everything.

I don’t suppose there’s any way to disable the HDMI 4K port since I’m not using it?

Best regards,

  • Steve
#6

Hi Steve,

I am sorry, the docking station does not have any options for controlling the port directly. The USB controller in the docking station is advertising that it supports the USB-C DisplayPort Alternate Mode feature to the host computer which is in turn prompting the message that the display connection is limited. The advertisement is integrated into the USB controller in the dock and cannot be disabled.

Thank you,

Pat
Plugable Technology
support@plugable.com

#7

Oh, well. Thanks again!

#8

Hi Steve,

You’re welcome, I will go ahead and mark this thread as closed, please feel free to start a new thread, or send us an email directly if you have any additional questions.

Have a great day!

Pat
Plugable Technology
support@plugable.com

#9