Your FAQ’s are never updated with the solution that was applied. You only tell your customers to run the diagnostic and send you the zip file. This is not the support I expected from a FAQ area.
I have had nothing but problems since I purchased this docking station. I have sent 4 diagnostic files over to your team and I even offered to set up a WebEx at my own expense for your people to set some time aside and work on the problems. I have even offered to make myself available for a call from your support team. Neither of the last two options have been accepted or provided by your personnel.
Now to top it off, your solutions that are suppose to be published via your online support are never there. Why is that? And, why would anyone purchase a product that has such limited support?
Now the sound has quit on this docking station. The sole purpose of me purchasing your upgraded model was to maintain the sound from my laptop while your Plugable 3.0 Docking Station was connected to my Dell Docking station and supporting my 3 monitors and laptop (that screen as well) with independent views on each.
I’m starting to think I should return your product due to the fact that what you advertised with this Plugable 3.0 docking station was false. Plugable isn’t very pluggable is it.