super speed 7-port usb 3.0 hub not working in windows 7


#1

I am trying to use a Super Speed 7-port USB 3.0 hub (USB3-HUB7-81x) on my new Mac Mini running Windows 7 64-bit. At power up, the blue LED lights are illuminated (for slots containing a device). Shortly after “Starting Windows” appears, the lights go off and the devices do not work.
Windows is up-to-date. This is a fresh, new install of Windows.

The devices DO work before windows loads. I was able to use a keyboard to select how to boot windows for example. There is some incompatibility with Windows 7 Enterprise Edition (64-bit)
You do not have a related product / service for this model.


#2

Hi Dan,

We’ll continue to work on this case directly through your other inquiry to support@plugable.com.

Thanks,
Jerome.


#3