Stuck on black screen or driver crash when comptuer goes to sleep- event error- user-mode driver crash

[razb]

USBC-7400H4 has been working fine previously, but this started about 2 weeks ago, almost every day if Dell goes into sleep, the graphic driver crashes and u get a black screen. so u r forced to hard restart to fix it.

error from event logs- offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times.

[adi]

Hi there,

Welcome to the community.

Based on your description, it sounds like your GPU driver is failing during the wake sequence. Likely caused by an outdated driver or potentially a regression with a newer driver if you had recently made changes. Other factors could be contributing to this as well, such as BIOS or firmware updates, but it’s hard to say for sure without further analysis.

If you haven’t already done a clean reinstall of your GPU drivers, I would strongly suggest taking that step. If issues persist, please email our direct support email address (support@plugable.com) with “For ticket # 481276” in the subject line. In the email, please include the following information:

• Please provide the Amazon Order ID number for your Plugable product purchase.
  For your reference, an Amazon Order ID number has seventeen digits (separated by two dashes), and typically, that information can be found here → https://amazon.com/orders

• Can you please keep the USBC-7400H4 connected to your computer (even if it is not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug

This will allow me to examine log files from your computer and help determine the next steps.

Please do not post the above information here in our public forum (it contains personally identifiable information)

If you have any questions, please don’t hesitate to let me know.

Thank you,

Adi
Plugable Technologies