Struggling to set up Plugable dock with HP ZBOOK Power G10

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Struggling to set up Plugable dock with HP ZBOOK Power G10. Updated all drivers, the computer sees the dock as the external mouse and keyboard work but it won’t extend my display. Now I’m thinking that this dock may not be compatible with this labtop as I can get my lenovo ThinkPad working fine.
Dock I bought
Update: I was able to get 1 screen working on ATL mode but I cant get the other one working on the displaylink HDMI on HP, but for Lenovo both displaylink HDMI work but not the ATL mode. All drivers are up to date on both computers.

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Hi,

Thank you for contacting us, I am sorry this is not working as expected and I am happy to help!

Thank you for letting us know that USB devices are detected and the docking station is working with another computer.

From HP’s system specifications this computer should provide a single USB Type-C port with Thunderbolt 4 and USB4 capability. This should be capable of supporting this docking station.

The UD-3900PDZ docking station relies on two graphics technologies to support up to three external displays. The “HDMI 1” port is controlled by the computer’s internal graphics controller via USB Type-C DisplayPort Alternate Mode, this requires connecting the docking station directly to the host computer with the original USB Type-C data cable provided with the docking station.

The “HDMI 2” and “HDMI 3” ports are controlled by DisplayLink USB Graphics Technology relying on the DisplayLink software to be installed on the system, normally this is done by Windows Update automatically but in some cases may need to be manually installed.

Based on your description, our first step is to reset the dock and perform a ‘clean’ installation of the required DisplayLink drivers to help ensure both are in a good state. Please perform the following:

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step.
  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel → Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
  3. Download and run the DisplayLink Installation Cleaner utility, found here ( https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+Installation+Cleaner11.2.1383.0-EXE.exe ) and ensure it displays “Cleaning Complete” when done (video walk-through if you need it: https://youtu.be/AcVV1gD_FvI)
  4. Once the Cleaner has been run, reboot (even if not prompted to)
  5. Now download and install the 11.5 M2 DisplayLink software, found here ( https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows11.5+M2-EXE.exe )
  6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system. If the device is not detected, please reboot the system.

Please let us know if that helps get the displays detected and working how they should, and we’ll go from there.

Thank you, and I look forward to your reply.

Pat
Plugable Technology
support@plugable.com

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Hello,

I’ve downloaded and run the DisplayLink Installation Cleaner utility and installed the software however I’m still unable to view the displays on my HP.

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Hi,

Thank you for the update, based on your description of the behavior, our next step is to get some additional information from your system using our log-gathering tool: PlugDebug, when you have a moment:

  1. Keep the docking station connected to the computer with the displays and devices connected to the docking station
  2. Download and run our PlugDebug utility ( http://plugable.com/support/plugdebug )
    2a) For Windows: Download the PlugDebug Utility, then Right-click on the PlugDebug application and run as administrator
    2b) Follow the on screen instructions to launch the application
  3. Click the “Start” button to begin gathering logs from the system
  4. When completed the application will pop-up a message with the name of the zip file containing the logs on the user desktop directory
  5. Please attach this zip file to your reply email to ‘support@plugable.com’ with the subject line ‘Ticket #455815 - Attention Pat’

This will allow us to examine some log files from your system to help determine the next steps.

Thank you,

Pat
Plugable Technology
support@plugable.com

5

Hello,

We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.

Thanks,

Pat
Plugable Technologies
support@plugable.com