Very unusual behavior - I’m curious to help get to the bottom of it.
We’ve got a troubleshooting/log-gathering tool called PlugDebug that will be a helpful next step. It allows us to get a better idea of which drivers are on the system, as well as installation and error logs.
At your convenience, if you could please head over to:
There you will find a download link as well as instructions. You’ll want to run the tool with the dock hooked up directly to your system with the monitor attached. After the tool has completed, please email the .zip file it creates to email@example.com, and include “Ticket 73949” in the subject line. Once we have the .zip file it generates, we’ll get a better idea of how to best proceed.