I have a SteelSeries wired mouse that works fine when plugged into the laptop directly. When I plug it in to the docking station it will intermittently stop responding. The mouse’s RGB still glows so it is still plugged in and receiving power it just will not respond to movement or clicks, like it has gone to sleep.
Unplugging and Replugging it solves the issue temporarily but it always reverts back to not working.
It looks like a similar issue to Ticket 350190.
Hi Nathan,
Thank you for contacting Plugable! I am sorry to hear that your docking station is not functioning as expected, and would be happy to provide additional support.
I saw that you contacted us directly via ticket #365688, so I will respond in that thread going forward.
Thank you for giving us the chance to help!
Ryoma
Plugable Technologies
www.plugable.com/support
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