Speaker paired but does not appear in sound control as a device windows 10

My Bluetooth speaker shows as paired, and sometime connected in Bluetooth devices, but in sound control it does not appear ad a sound device option. This is in windows 10 which I just upgraded to. In windows 7, I had no problems.

Hi Richard,

Thank you for posting. I’m sorry to hear there have been issues getting your speaker to connect properly since upgrading to Windows 10, and I would like to help.

Based on your description, it sounds like this could be an issue with the Windows 7 drivers not being cleared out as part of the upgrade. We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the device into your computer, then go to this page and follow the instructions there:


Once you get the file, please send it to support@plugable.com and use the subject line “For Ticket #174441”.

I look forward to hearing back.