Audio is coming through crackling and distorted. Im using Streamlabs OBS. I have tried matching Windows and Streamlabs sample rate to 48khz, followed by a restart of everything, and still no fix.
Please help!
Hello,
Thank you for contacting Plugable! I am sorry to hear that your USBC-CAP60 is not working as expected and we will be happy to assist you with this.
Our first step will be to gather some additional details.
- Can you please let us know what devices video you are trying to capture with the USBC-CAP60?
- Can you please let us know if you are also using the pass through HDMI port to pass video to a monitor or TV?
- Can you please let us know if you are connecting the USBC-CAP60 to a laptop or desktop computer, and the make and model of that device?
We do apologize for the trouble and I look forward to your reply.
Sean
Plugable Support
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