Thanks for contacting us! I do apologize for any trouble you’ve had with our microscope, and I’d be glad to help! Do you have an Oculus Rift headset? The reason I ask, is that the microscope uses the same chip-set as the Oculus sensors making the system believe it is another Oculus Sensor.
If you have an Oculus Rift I would suggest to try these steps:
- Disconnect the Oculus Rift sensors and cameras.
- Connect the Plugable USB Digital Microscope.
- Open the Device Manager in Windows. This can be done several ways, if you’re uncertain how to access Device Manager perform these steps:
- Press the Windows key and R (Win + R).
- In the window that pops up, type “devmgmt.msc” (without quotes), then click OK.
- Look for the microscope. It will likely be listed as a Rift DK2 sensor, under ‘Oculus VR Devices’. If you’re not certain if you found it, disconnect the microscope and the entry should disappear. Reconnect the microscope and the entry should come back, that’s how we’ll know for certain we’re looking at the correct device.
- Once we’ve found the microscope, right click on it. Choose ‘Update Driver’ > ‘Browse My Computer For Driver Software’ > ‘Let Me Pick From A List Of Device Drivers On My Computer’, then look for ‘USB Video Device’, then click next to complete the install.
Please note, after completing these steps, Windows will still name the microscope as ‘Rift DK2 Sensor’. To confirm these steps worked, look for an entry for Rift DK2 Sensor under Imaging Devices (if the steps did not work it will be listed under Oculus VR Devices still). The user will need to select ‘Rift DK2 Sensor’ to use the microscope in Plugable Digital Viewer or other applications. I hope this helps!