Sketchup 2017 not working with UD-3900?


#1

I am trying to use sketchup 2017 (3D CAD software) using my XPS 13 (7th gen i5) with Intel 620 Graphic Adaptor. When I am connected to my monitors upon start up I get an error message stating that my system does not support graphic acceleration. Yet if I unplug the Plugable 3900 docking station the software starts up fine.


#2

Hi Dany,

Thanks for posting, and I would be happy to help with your docking station!

Based on your description of the behavior, it sounds like you are running into a bug identified by both Microsoft and DisplayLink (the maker of the chip in our dock and author of the driver) with Windows 10 Anniversary edition. With the Anniversary Update to Windows 10, Microsoft has now integrated support for the DisplayLink technology used in our docking station into Windows itself and in certain cases things may not work as expected.

In your specific case, the SketchUp application requires the use of graphics adapter that supports a standard known as OpenGL -> http://help.sketchup.com/en/article/1…

In some instances, Windows mistakenly directs the tasks intended for your internal graphics adapter (which does support OpenGL) to the DisplayLink-based docking station. Or docking station is not a traditional graphics adapter in and of itself (it relies on the CPU and internal graphics adapter to work), and this results in the error message you received. DisplayLink speaks to this issue here if you are curious -> http://support.displaylink.com/knowle… (under the section ‘OPENGL 1.1 REPORTED INSTEAD OF 4.X’)

Pending Microsoft fixing the issue within Windows itself, there are two possible workarounds. The first is to configure Windows to have the ‘Main’ display set to a display directly connected to your internal graphics adapter, whether that is an internal laptop display or another external display connected to one of the systems built-in video outputs (a quick guide to doing so should you need it is here -> https://youtu.be/7nnKztRZXsw).

If that doesn’t help, booting the system without the dock connected, launching SketchUp, and then connecting the dock may also help.

Please let me know if that information helps!

Bob
Plugable Technologies
www.plugable.com/support


#3