Seems to only work if no change to personalization settings (UGA-2K-USB)

Discontinued Products UGA-2K-A
1

It will only work if I do not make ANY changes to the personalization settings. Meaning that it only appears to work with the distracting standard blue/green translucent windows frames. Does this sound right? Even changing to other stock options causes rendering problems.

My computer had no other applications running (other than the web browser) and am plugging the UGA-2K direct into a USB 2.0 connection (not a hub).

Additionally, its a laptop running Win 7 Pro, Intel i5 processor and 6 GB of RAM. Based on the product reviews, I would think my computer is sufficient to do basic web browsing without latency so it makes me think something else is wrong.

2

Hi David,

Thanks for posting here! All DisplayLink (the chipset inside the Plugable UGA-2K-A) based USB Graphics Adapters will work well only in Aero mode.

When you change the theme on Windows 7 to a non- Aero theme, the system goes into Basic mode and Aero is disabled.

Aero is not just providing a fancy look, it provides a cleaner, more powerful, more efficient way of rendering graphics. If Aero is disabled on Windows Vista/Windows 7, the OS automatically disables the Desktop Window Manager which many of the latest display drivers (including DisplayLink drivers) depend on to render graphics.

When Aero is disabled and you run the Windows Aero Troubleshooter, it will report that it had found Desktop Window ManagerDesktop Window Manager disabled.

In Basic mode when the Desktop Window Manager is disabled, you could see screen freezes, extreme latency and even blank screens.

The DisplayLink Drivers that are installed for the Plugable UGA-2K-A to work depends on the Desktop Window Manager for rendering Graphics on the connected monitor. So you do need to have Aero enabled for the Plugable UGA-2K-A to work without issues. Sorry about that!

Hope the above information helps in understanding why changing the theme and disabling Aero causes issues. If you need any additional information feel free to post back here or shoot us an email at support@plugable.com. We are here to help!

Regards,
Roze