SECOND HDMI SCREEN NOT WORKING - Dell XPS 9350


#1

Hi

Just bought the dock for a windows 10 dell xps 9350. Only the 4K HDMI output is working. The 2K HDMI doesnt work (even when switching screens, cables, …)

I tried to uninstall display link, use the cleaner, reinstall, replug, but still not working.

Can you help ?

Thanks
Bruno


#2

Hello Bruno,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

We’ve received your email that you sent with our diagnostics and we’re taking a look now.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry

Senior Engineer
Plugable Technologies


http://plugable.com | http://performance.plugable.com/


closed #3

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