Screens shaking / pixelating while using USB3-HUB7C


#1

Hello,
I am using the device on a Lenovo x1 carbon 6th gen, and my second and third screens are having a minor shaking and pixelating. Although I can still see things, it is really annoying. Any tips on how to fix this?

Thank you!


#2

Hello?
Can someone give me feedback?


#3

Hi Erika,

Thank you so much for reaching out to us, I apologize for the delayed response, but I would be more than happy to assist!

Just to make sure I have all of the right information, are you utilizing the USB3-HUB7C in unison with some of our USB 3.0 Graphics adapters, or individual adapters from another manufacturer?

If you have a moment, could you please visit www.plugable.com/support/plugdebug, and download and run our PlugDebug application. Once the application completes, a .zip file will be located on your desktop. When you have a moment, attach this .zip file to a direct email and send it to support@plugable.com. Please include “Ticket no. 226768” in the subject line.

Thank you for your patience,
Marc
Product Owner & Technical Support
www.plugable.com/support


#4