Thanks for contacting Plugable! I’ll be glad to assist.
We’ll want to proceed with a clean installation of the DisplayLink drivers, just in case the previous uninstallation left some items behind. We’ll do all of the following with the dock power and USB disconnected, until the very last step.
-Disconnect the dock from the computer
-Uninstall DisplayLink Core software from Control Panel->Programs
-Download and run the DisplayLink cleaner tool, found here:
-Once the Cleaner has been run, reboot (even if not prompted to)
-Now download and run the DisplayLink 7.7M0 software, found here:
-Reboot, even if not prompted to
-Once you’re back in Windows, reattach power to the dock, followed by USB and let it install and update the firmware which should happen automatically.
If this doesn’t resolve the behavior, please email firstname.lastname@example.org with “Ticket 76194” in the subject line and we can proceed from there.