Scanner Scans then Locks

I have new ASUS laptop with and am plugging into the Thunderbolt port on front of the dock. Printers, label printer, SD card reading, all works. But Fujitsu scanner has issues. Sometime it will take the page in, but the software will lock when in the process of forming and on-screen image. If I plug the scanner directly to the laptop, it works flawlessly. I am using the OEM Thunderbolt cable. Thoughts?


Thank you for posting!

Based on your description of the behavior, our next step is to get some additional information.

Can you please send an email to our direct support email address → with ‘For ticket #- 399686’ in the subject line that contains the following information?:

  1. The Amazon Order ID number for your Plugable docking station purchase

For your reference, this information is available from

  1. The specific model number of (or a direct web link to) the Fujitsu scanner you are using

  2. While the Plugable docking station is connected to your Asus laptop and the Fujitsu scanner is connected to the Plugable dock, the output of our diagnostic utility PlugDebug →

This information will help us to determine the next steps.

** Please do not post the above information here in our public forum (it contains personally identifiable information) **

Apologies for the frustration, and thank you for giving us the chance to help!

Plugable Technologies

Sent via the link you provided.


Thank you for the update!

To best of our knowledge, we have not received any additional information from you via a direct email to

Can you please try resending the information we requested previously (being sure to put ‘For ticket #- 399686’ in the subject line) a second time?

Thank you,

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