Thanks for uploading the zip file, I recommend taking down the file as I have been able to download and examine the logs.
This driver is specific to this system and systems with the same USB 3.0 host controller and may not be compatible with other systems or USB host controllers.
This system uses a Renesas Electronics USB 3.0 Host Controller, the latest drivers can be found here ( https://s3.amazonaws.com/plugable/bin/Renesas/2014-03-Plugable-Renesas-USB-3.0-200-184.108.40.206.zip ) after downloading the zip file extract the contents and run the “Setup.exe” application to install the updated Renesas USB 3.0 drivers. When the installation completes, please restart the computer.
Additionally I noticed the system has the Fresco Logic USB graphics adapter software installed, this will be incompatible with our USB docking station’s DisplayLink USB graphics software. I recommend uninstalling the Fresco Logic software before installing the DisplayLink software:
- Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step.
- Uninstall any and all software with ‘Fresco Logic USB Display Driver’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
- Reboot the computer (even if not prompted to)
Please let me know if the DisplayLink installation proceeds without error after updating the Renesas USB 3…0 drivers and removing the FrescoLogic USB Graphics Drivers.