Responsiveness issue


#1

I have a usb 3.0 docking station. I have 2 monitors plugged in and a wireless keyboard and mouse. The responsiveness of my mouse is very jumpy and there is a lag time on the keyboard. This issue comes and goes but is very frustrated. I bough a second dock for a coworker and that one is even worse. Is there something I am doing wrong?


#2

Hello Olivia,

Thanks for contacting us. I’ve already replied to your email to us directly, but for others I wanted to post this here in case it may help them:

Here’s a snippet from our website talking about this kind of issue:

Q: Why does my wireless mouse or keyboard appear sluggish or not work properly when used with the dock?
A: Most USB receivers for wireless mice and keyboards operate in the 2.4Ghz band. When connecting the receiver to any USB 3.0 port there is potential for interference that can affect the devices performance. The most effective method is to add a short USB 2.0 extension cable between the dock and the receiver to mitigate the effect, and many wireless keyboards and mice come with such a cable for this reason.

Intel has a technical whitepaper on the behavior for those interested here:

http://www.intel.com/content/www/us/e…

and we have written about the behavior in more detail here (please see the RF interference section):

http://plugable.com/2017/03/17/troubl…

Thanks,
Josh


#3