I have an AOC AOC Q2778VQE monitor with a native resolution of 2560x1440. If I connect the monitor directly via HDMI I get the full resolution, but when I connect via the Plugable USB adapter, it only shows me resolutions up to 1920 X1080. You advertise as supporting the higher resolution, so I hope you can tell me why I am not getting it. My OS is Windows 10 Home and a three-monitor setup using DisplayFusion. When connected via the Plugable adapter both DisplayFusion and Windows report the lower monitor resolution as the maximum.
Thanks for reaching out to us, I am sorry this is not working as expected.
We make a variety of USB graphics adapters with support for different resolutions and connections to the monitor. Please let me know the model number of the graphics adapter ( normally on the bottom of the adapter ) and we can work together to get the correct resolution on your display.
We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact firstname.lastname@example.org and we’ll be happy to help.