Random Disconnection

My hard drive randomly disconnects while using the hard drive dock. How can I fix this problem?

Hi Andrew,

Thanks for contacting Plugable Support, we’ll be able to help. Here’s a link to a troubleshooting guide for the Plugable SATA U3.


Take a look at it and see if you get any improvement, the most likely steps to help in your case would be to try the USB 2.0 cable that’s included in the box and also to update your USB 3.0 firmware.

Once you’ve taken those step, shoot an email over to us at support@plugable.com with the results of your troubleshooting, the serial number
of your dock and your Amazon Order Id and we’ll get you fixed up.