I just got one of your dual drive PSSes. It’s nice, but, and this is going to sound stupid, I can’t figure out how the heck to open the caddies :(… I’ve been trying, and I know the guide says to just slide the top off, but it isn’t budging on either caddy. I emailed about this, and have now broken a couple of nails already trying (just kidding :)!).
What is the trick to opening these things?
Also, are the drives suppose to be hot-swappable in the dock? It seems like when I had two in the dock, I couldn’t click on the “Safe to remove” (Windows 7).