Program wants to use built in web cam

The program refuses to stay on the microscope. When I go to disable the webcam the program tells me there’s no camera or the camera is deactivated. It switches to the microscope but immediately switch back to the webcam. Not sure what to do.

Hello,

Thank you for your message! I’m sorry to hear the microscope is not working as expected, but I would like to help!

  1. We have detailed setup instructional videos available on the download page here that can help with any configuration issues like choosing the microscope in the Digital Viewer program, etc. here: https://plugable.com/drivers/microscope/#windows

  2. Have you tried restarting your computer, plugging the device in and starting the Digital Viewer program ensuring that the USB microscope is selected in the settings window?

  3. If the restart does not solve the issue, could you run our diagnostic program? It will gather device information and installation logs that will help me understand what is happening.

To do this, please plug the adapter into your computer, then go to this page, and follow the instructions here:

http://plugable.com/support/plugdebug

This will generate a folder on your desktop.

Please send the file in a message to support@plugable.com with the ticket number 280102 in the subject line and we will go from there.

Cheers,

Viktoria | Product Owner | Plugable Technologies