Problems with Plugable USB 3 docking station

Hello, I recently purchased a Plugable USB 3 docking station. I am having problems with the dock when it is connected via USB 3.0. The drive will appear and disappear over and over again. If switched to a USB 2.0 cable it works just fine. I know there were some problems with this in the past. Not sure what I can do to fix this though.

Hi Justin,

Thanks for posting here! The most common cause for disconnects while connecting the Plugable USB3-SATA-U3 through USB 3.0 (both cable and port) is a faulty USB 3.0 Cable. So we’d like to send you a tested good cable from here.

If the root cause of the issue is a bad cable, the replacement will fix the issue. If you continue to see the issue with the replacement cable, we can rule out a bad USB 3.0 cable and troubleshoot more to figure out what is causing the issue and how to resolve it.

Just shoot us an email at with your Amazon Order ID and a link to this thread and we will take care of the issue.