Problem getting "plugable b.t. usb adapter" to work

after plugging in my “plugable b.t. usb adapter” I get “device requires further installation” message under events/info. tab under b.t. properties… I downloaded the latest drivers and run Win. 10… can you help?

Thank you for your message. I’m sorry to hear that there are problems getting your Plugable Bluetooth adapter working well in Windows 10. I would like to help.

To start with, could you run our diagnostic program? It will gather device information and installation logs that will help me understand what may be happening.

To do this, please have the adapter plugged into your computer, then go to this page and follow the instructions there:

Once you get the file, please send it to and use the subject line “For Ticket #178041”.