Selecting continue allows boot up. Noticed issue with charging - Unless I pull out tbt4 connector and reattach laptop will not charge.
Hello,
Thank you for posting! We are sorry things are not working fully as expected while using your TBT4-UDX1 docking station, and we would be happy to help.
Based on your description of the behavior, our next step is to get some additional information.
Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 429997’ in the subject line that contains the following information?:
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A clear photograph of the error message you are receiving when booting your computer
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The Amazon Order ID number for your TBT4-UDX1 purchase
For your reference, that information is typically available from here → https://amazon.com/orders
- While the TBT4-UDX1 is connected to your Dell laptop (even if not working as expected), the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug
That information will help us to determine the next steps.
*** Please do not post the information we requested above here in our public forum (it contains personally identifiable information) ***
Apologies for the frustration, and thank you for giving us the chance to help!
Bob
Plugable Technologies
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