I purchased one of your 10-port hubs from Amazon on 08/15/2011. Initially, everything worked fine, but this morning, I discovered that the six ports on the front of the hub are not functional, and the blue light that ran along the top of the unit was out. The back ports all seem to work fine, but multiple attempts with various devices refuse to offer any response. The S/N on the bottom reads D11-00061866, if that helps any. My name is Danny Millard and I can be reached at email@example.com.
I totally understand your frustration and I apologize for it! We would like to send you a replacement to get you up and running at the earliest.
Just shoot us an email at firstname.lastname@example.org with your Amazon Order ID and the best address to send the replacement and we will ship it to you.
Thanks for your patience while we get this replacement to you!