Port Issues

Having the following issues with the ports on this device:

USB ports don’t work when I have HDMI plugged in or a card in the SD card slot.

Does not work with my Apple keyboard at all with my IPad or my OnePlus 9 phone.

Does not work with my Logitech wireless mouse

Does not always pass through power when I plug a cable into the back PD port.

I’ve been using it with an iPad mini, and iPad Pro and a OnePlus 9 phone.

Any help would be appreciated. Thanks.

Hi Chris,

Thank you for contacting Plugable support. We would like to take a closer look at your system to better help assist but require some additional information. Instead of posting that information here, could you please contact us directly via email? To do this, please email us at support@plugable.com. In the subject of your direct email, please reference case 401396 which will allow us to match things up and then provide the next steps.

Apologies for the extra steps in the process, and we thank you for giving us the chance to help!

Best regards,

Michael S.

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