Port A Doesn't Work

I just tried using the usb2-switch2 and both computers print when they are plugged into port B, but I can’t print from either computer when they are plugged into port A. The port A light does not work. What can I do?

Hi Rebekah,

Thanks for posting here! I’m sorry to know about the issue you are seeing. Just shoot us an email at support@plugable.com with your Amazon Order ID and a link to this thread and we will take care of the issue.