Thank you so much for reaching out to us via the forum. I am sorry to hear that you are running into this issue, but I would be more than happy to assist!
My main concern is the fact that the issue is apparent on multiple systems, even after the correct driver is installed. This may indicate that we need to review the drivers and other software installed on your system, or have a pretested replacement unit sent out as soon as possible. If you have a moment, please reach out to us directly at email@example.com with the same information, and include “ticket no. 239230” inside of the subject line to ensure we keep all of your information in the same place. (if you have already reached out to us directly, we will follow up via email directly)
Product Owner & Technical Support