I unplugged my Surface Pro 7 over the Thanksgiving Holidays to work remotely. I am running Windows 11. I upgraded a month or so ago to Windows 11 and it has worked with no problems. When I plugged it in this evening it would not work. I rebooted the USB Dock and my Surface and still would not work. I went into the Devices area of Windows and Plugable UD-3900 has a bang on it. I right clicked and went to Troubleshoot and got the error message saying that Plugable UD-3900 doesn’t have a driver. Is there a driver somewhere that I can down load to fix this problem? Thanks, Bob
Thank you for contacting Plugable! I am sorry to hear that your UD-3900 docking station is not functioning as expected, and would be happy to provide additional support.
You can reinstall the DisplayLink software and running the DisplayLink cleaner tool by following these steps:
- Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step
- Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel > Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
- Download, extract and run the DisplayLink cleaner tool (https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+Installation+Cleaner+10.1.2860.exe)
- Once the Cleaner has been run, reboot your computer (even if not prompted to)
- Download and install the 10.1 M2 DisplayLink software (https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows10.1+M2-EXE.exe)
- Reattach the power cable to the dock first. Once the dock is powered on, reconnect the dock to your system
If these steps help, great! If not, I’d like to request some logs from your system to investigate further. Could you please keep the device connected to your system, then navigate to our PlugDebug tool (https://plugable.com/support/plugdebug) and follow the instructions there?
Once you have the logs, simply send an email to email@example.com with the subject line of “Ticket 362466” so that we can prioritize that case and match it to this inquiry.
If you could provide your Amazon Order ID (or other proof of purchase) associated with your Plugable device, I would be happy to check on your warranty status as well.
Thank you for giving us the chance to help!
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