pluggable USB2.0 video adapter not working

The Adapter is working until a week back, Now I don’t see the green light.

Thanks for posting!

The most likely cause of a sudden failure is a problem with the drivers. We’ll want to proceed with a clean installation of the drivers, and see if the behavior is any different. We’ll do all of the following with the DisplayLink adapter disconnected, until the very last step.

  1. Disconnect the DisplayLink adapter from the computer
  2. Uninstall DisplayLink Core software from Control Panel->Programs. Don’t worry if this fails, just move onto the next step.
  3. Download and run the DisplayLink cleaner tool, found here:…

  1. Once the Cleaner has been run, reboot (even if not prompted to)
  2. Now download and run the latest DisplayLink software, found here:

  1. Reboot, even if not prompted to
  2. Once you’re back in Windows, reattach the DisplayLink adapter and let it install and update the firmware which should happen automatically.

Let me know if that helps!

We haven’t heard back from you, so I’m hoping the above instructions resolved the issue. If that isn’t the case, please contact us at for assistance!