Pluggable USB-C Docking Station Random Disconnect

I have a Pluggable USB-C docking station connected to a Dell XPS15 laptop and an external HDMI monitor. It randomly disconnects and reconnects the laptop to docking station connection, but seems most prevalent when I have documents displayed on the external monitor with Adobe Reader.

Hello Robert,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock into your computer, then go to this page and follow the instructions there:

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies