pluggable superspeed usb 3.0 dual monitor docking station is not recognizing monitor connected via hdmi cable

2

Thanks for getting in touch!

We’ll want to proceed with a clean installation of the drivers, and see if the behavior is any different. We’ll do all of the following with the DisplayLink adapter disconnected, until the very last step.

  1. Disconnect the DisplayLink adapter from the computer
  2. Uninstall DisplayLink Core software from Control Panel->Programs. Don’t worry if this fails, just move onto the next step.
  3. Download and run the DisplayLink cleaner tool, found here:

http://www.displaylink.com/downloads/…

  1. Once the Cleaner has been run, reboot (even if not prompted to)
  2. Now download and run the latest DisplayLink software, found here:

http://plugable.com/drivers/displaylink/

  1. Reboot, even if not prompted to
  2. Once you’re back in Windows, reattach the DisplayLink adapter and let it install and update the firmware which should happen automatically.

Let me know if that helps!

3

We haven’t heard back from you, so hopefully the above outlined clean install process fixed the issue. If not, please contact us at support@plugable.com for help!