Pluggable screen resolution

I have a screen that I cannot set the resolution to a lower resolution, whenever I do it makes the screen black. How do I change the resolution and make it visible

Hi Paul,

Thank you for your post

Could you run our diagnostic program? It will gather device information and installation logs that will help us understand what is happening.

To do this, please have have the display working normally through the display adapter or docking station, then go to this page and follow the instructions there:

Once you get the file, please send it to and use the subject line “For Ticket #184817”.

I look forward to hearing back so that we can better assist.