Plugable USB3-SATA-U3 Docking Station not working with HP Pavilion dv7 laptop.


#1

Plugable USB3-SATA-U3 Hard Drive Docking Station updated with latest firmware is not working with HP Pavilion dv7 laptop.


#2

Hi Ray,

Thanks for posting here! I’m sorry to know that you are having trouble with the Plugable USB3-SATA-U3 Hard Drive Docking Station. Let’s figure out what is going wrong and how to fix the issue.

Some quick questions to understand the setup and the issue better:

  1. What is the current version of OS installed on the HP laptop?

  2. When the power adapter is plugged into the dock and the power button is switched on, does the Green LED light up?

  3. What is the make and model of the Hard Drive connected via the Plugable USB3-SATA-U3?

  4. Is the Plugable USB3-SATA-U3 connected to the HP laptop via USB 3.0 ports or via USB 2.0 ports?

  5. Could you let us know if the Hard Drive is detected by OS?

If you could give some more information regarding what you see (OS popping error messages/codes, disconnects, etc) we’d really appreciate it.

Once you post back with this information, we will figure out the next steps.

Regards,
Roze


#3

1.The OS is WIndows 7 Home Premium, x64.
2. yes
3. Seagate, Barracuda 2000GB, S/N 5yd68e92
4. via USB 3.0 ports on left side of laptop.
5. hard drive is not detected by the OS

No error messages, OS doesn’t display drive, so there’s not much to report…


#4

Ray,

Thanks for the information! A few more questions to narrow things down:

  1. Is the Hard Drive a new one or has it been used before?

  2. Do you have access to any other Hard Drives? If yes, could you connect another drive and see if the new drive is being detected by the OS?

  3. If you connect the Plugable USB3-SATA-U3 to the laptop via a USB 2.0 port using the USB 3.0 cable (the thicker cable with blue plastic), is the Hard Drive detected?

  4. If you connect the Plugable USB3-SATA-U3 to the laptop via a USB 2.0 port using the USB 2.0 cable, is the Hard Drive detected?

  5. If you connect the Plugable USB3-SATA-U3 to the laptop via the USB 3.0 port using the USB 2.0 cable, is the Hard Drive detected?

The answers to these questions will help confirm/ rule out a bad unit or USB cable. So please do post back and let us know.

Thanks for your patience while we figure this out!

Regards,
Roze


#5
  1. new
  2. I don’t have access to another drive at the moment.
  3. yes
  4. yes
  5. yes
    Drive is not detected when the usb3 cable is connected to the usb3 port

#6

Ray,

Thanks for posting back with the requested information! It looks like the Plugable USB3-SATA-U3 Dock is fine but the USB 3.0 cable is faulty. We would like to send you a pretested USB 3.0 cable to get you up and running at the earliest.

As soon as you shoot us an email at support@plugable.com with your Amazon Order ID, a link to this thread and the best address to send the replacement USB 3.0 cable, we will ship it to you.

Regards,
Roze


#7