Plugable USB3-HUB3ME Gigabit Ethernet Adapter not connecting


#1

Windows 7, Plugable USB3-HUB3ME Gigabit Ethernet Adapter, switching from LAN on motherboard (which works fine, no special settings) to adapter gives no internet connection. Switching the LAN to another computer (laptop) and it connects fine, so I don’t think it’s any special settings - it should just work. I’ve re-started several times, tried other USB ports, etc. Anyone else have a problem? Latest drivers from windows installed.


#2

Hello,

Thank you for your message.

Could you run our diagnostic program? It will gather device information and installation logs that will help me understand what is happening.

To do this, please have the adapter plugged into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Once you get the file, please send it to support@plugable.com and use the subject line “For Ticket #177376”.

I look forward to hearing back.

Thanks!


#3