Plugable usb for phone, tablet and laptops


#1

My plugable usb microsd caed reader won’t work anymore, also does not work 9n my laptop, i need help as i love this gadget but has let me down.

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#2

Hello Pretesh,

I am sorry to hear this. Does the blue LED light up when connecting it to your computer or tablet/phone? Is there some way you can also test the micro SD card itself on your laptop? I would like to be sure before sending you a pretested replacement unit to rule out hardware failure.

Kind regards,
Patric
Plugable Technologies


#3

Hi Patrick,

Thanks for getting back to me and sorry for the late reply, there is no blue light when connected to the phone or laptop. I have also tried the micro SD card in the laptop and it works, does this point possibly towards hardware failure?

Also how would the replacement process work?

Kind regards
Pretesh


#4

Hi Pretesh,

Please contact me directly at support@plugable.com with your amazon order ID and we can arrange a replacement.

Kind regards,
Patric
Plugable Technologies


#5